E-SHOP TERMS OF USE

1. General

The website https://www.detoutefaconathens.com/ is the e-shop of the company under the name «Ερικ Αρτιγκο και Σια ΟΕ» («Eric Artigaud Partnership»), having its registered seat at 48, Skoufa street Athens Greece (zip code 10672), having Greek Tax Registration Number 099811356 (hereafter the Company).
The visitor/user of the website unconditionally agrees to be bound by the following terms and conditions (hereafter the Terms) applicable to all content, pages, graphics, images, photographs and files contained on the website. Therefore, the visitor/user should read carefully the Terms prior to visiting or using the website. If the visitor/user does not agree, he should abstain from using the services and content of the website.
The Company reserves the right to amend the Terms at any time without prior notice. The visitor/user is advised to check the Terms periodically for any such amendment. The continued use of the website after such amendment implies the unconditional acceptance of these new terms.
The Terms are compatible with applicable European and Greek law.

2. Information on the website

The Company is committed to the completeness and validity of the information provided on the website regarding the existence of the essential characteristics of each product and the accuracy of the information on the services provided, with reservation of technical or typographical errors that have escaped the attention or have occurred inadvertently or due to any downtime of the site due to force majeure. The Company makes all reasonable efforts to accurately display the products’ attributes, such as composition and colour. However, the attributes seen by the visitor/user depend also on the computer system he uses, thus their accurate display cannot be guaranteed by the Company.

3. Disclaimer

The Company bears no liability for any technical problems that the users may face when trying to access or during their access to the website.
The Company bears no liability for acts or omissions of any third party.
The Company is not liable for any kind of damage that the visitor/user may suffer during said visit/ use, which takes place on his initiative and under the knowledge of the Terms.
The Company does not warrant that the website’s content will be provided without interruption and error and that the errors will be corrected.
The Company does not warrant that the website or related websites or servers through which they are made available to visitors/users are provided without viruses or other harmful software.
The Company does not warrant the suitability, efficiency and sufficiency of its products as far as the use envisaged by the user is concerned.
The Company does not warrant the other visitors’/users’ compliance with the present Terms.

4. Intellectual property rights

Excluding intellectual property rights of third parties, all website content, including images, graphics, photographs, sketches, texts, services and files, are intellectual property of the Company and are protected by the relevant legal regime of Greek, European and International law.
Names, images, logos and distinctive features of the Company and./or third party are trademarks of the Company and/or third party and are protected by Greek, European and International law on trademarks, industrial and intellectual property and and unfair competition. None of these may be sold, copied, modified, reproduced, republished, transmitted or distributed in any way, in whole or in part.

5. Visitor/user liability

The visitor/user is free to make use of the website in accordance with law, moral and the present Terms.
The visitor/user must respect the Intellectual Property of the Company or any third party.
In this context, the visitor/user agrees not to send, post or transmit any illegal or offensive content through the website.
The visitor/user agrees not send, post or transmit material that contains viruses or other malicious files, software or programs through the website.
The visitor/user must provide the Company with correct and accurate contact details, such as name, e-mail, postal address etc., accepting that the Company may use this information to contact him if necessary and in accordance with the Privacy Policy.
The visitor/user must not make any false or fraudulent orders. If the Company reasonably considers that such an order has been made, it reserves the right to cancel it and inform the competent authorities.

6. Links to other sites

The Company does not control the availability, content, policy on data protection, quality and completeness of services of other websites to which it directs through links, hyperlinks or advertising banners. Thus, for any issue arising during the visit/ use of said websites, the visitor/user is requested to address himself directly to the relevant websites, which bear the responsibility for the provision of their services.
The Company does not embrace or accept the contents or services of websites to which it directs. The Company is not linked to them in any other way.

7. Conclusion of contract

Orders via e-shop are contracts of distance selling governed by the current legal framework of Law 2251/1994, as amended.
By submitting an order through the website, the visitor/user guarantees that he is at least 18 years of age and has the legal capacity to enter into binding contracts.
In order for a contract between the Company and the visitor/user to be concluded, it should be explicitly accepted by the Company by e-mail confirming the order. The contract will only cover products whose order has been confirmed.
Under exceptional circumstances, the Company reserves the right to refuse to process the order even after receipt of the confirmation e-mail, without the Company being liable for refusing to process the order.
The Company reserves the right to withdraw from the website any product at any time without being liable for such withdrawal.

8. Products’ prices

The price of the product is the one shown on the website at any time. In case of incorrect price, the visitor/user will be informed as soon as possible and will be given the option to either cancel or re-confirm the order at the correct price. If communication with the visitor/user is impossible, the Company will consider the order canceled and return to the visitor/user the amount paid. The Company is not obliged to supply any product at the wrong lower price even after confirmation of order.
Prices may change at any time, however, subject to the above, any changes will not affect orders already confirmed.
As per applicable legislation, product prices are subject to Value Added Tax (VAT), included in the final price displayed on the website.
Product prices do not include shipping cost, which is added to the final price according to the relevant charges.

9. Payment method

Payment may take place by credit or debit card (Visa, Mastercard, American Express). The Company has taken all necessary precautions regarding the security of transactions and warrants a safe transaction environment.
As soon as the order has been received, the card needs to be pre-approved in order to ensure the credit balance to complete the transaction. The card will be not debited until the order has been dispatched.
The processing of card data is solely for the completion of the transaction, i.e. the payment of products. The processing of personal data is governed by Privacy Policy and Cookies Policy of the website.

10. Time of delivery

The time of products’ delivery depends on availability, it is mentioned in the order and is confirmed on order confirmation.
The Company is not liable for the delay in the execution of the order when it is not due to its fault or force majeure. In such a case, the Company is entitled to extend the delivery time. If said incidents last for more than two months, the contract of sale may be terminated by any party without compensation and the Company is required to return the price and any other amount paid under the sales contract.

11. Delivery

Products are delivered only within Greece via a courier company to the postal address indicated by the visitor/user.
Shipping costs are calculated according to the postal code (ZIP code) of the shipment area.

12. Return policy/ Right to withdraw

The client is entitled to withdraw from the order, partially or in total without giving any reason, within 14 days from the day he received the order. In such a case, the client bears shipping cost of return.
The client needs to fill in the return form sent along with the order. Said form should accompany the returned products which should be sent in its initial condition. without the packaging being damaged.
The Company shall conclude the refund of payment within 14 days from the date it received the returned products.
In case of returning a faulty product, the client should indicate it in the return form and he may ask either the refund of payment plus courier expenses or the replacement of the product plus courier expenses. Said return should take place within 14 days from the day the order was received.
In case of a Company’s mistake at the delivered product, the Client should indicate it in the return form and he may either ask the refund of payment plus courier expenses or the delivery of the correct product plus courier expenses. Said return should take place within 14 days from the day the order was received.
Returns should only be delivered to the address «De Toute Facon Boutique De Mode, 48, Skoufa street Athens 10672 Greece».

13. Cancelation of order

In addition to those detailed above regarding return and withdrawal rights, the visitor/user reserves the right to cancel his order within 1 hour from receipt of email on order confirmation. The client should inform the Company on the cancelation either by email at eartigaud@detoutefaconathens.com or by calling at +30 210 3602211 (hours 11:00- 16:00). Following this time frame, no cancelation shall be accepted.

14. Newsletters

The newsletters that the visitor/user receives upon registration on the mailing list are intellectual property of the Company and therefore are protected by the relevant legal framework of the Greek, European and International legislation. The Company reserves the right not to accept the addition of a person on the mailing list and/or of deleting him.

15. Waiver

If the Company does not pursue any of the obligations of the visitor/user and/or does not exercise any of its rights, this does not constitute a waiver or limitation of said right and does not relieve the visitor/user of the obligation to comply with said obligations.
The waiver of an individual claim does not constitute a waiver of any similar future claim.

16. Severability

If any of the present Terms is void or non-enforceable, it will be treated as separate from the rest, which shall continue to apply.

17. Applicable law and jurisdiction

The present Terms of the website are governed and complemented by Greek law.
Any dispute that may arise under or in connection with the use of the website and the present Terms is submitted to the exclusive jurisdiction of the Courts of Athens, Greece.

 
PRIVACY POLICY

1. General

Data privacy is of high importance for the Company and is subject to the present terms and the relevant legal framework under Greek and European law on the Protection of Personal Data.
If the visitor/user does not agree, he should abstain from using the services and content of the website.
The Company reserves the right to amend its Privacy Policy at any time within the applicable legal framework. The visitor/user is advised to check the Privacy Policy periodically for any such amendment. The continued use of the website after such amendment implies the unconditional acceptance of these new terms.
The Privacy Policy is compatible with applicable European and Greek law.

2. Data collected

a. Data collected within making an order

In order for the visitor/user to proceed with the products’ orders, the following personal information is requested: name or company name, address of shipping, billing address (if other than the shipping), zip code, telephone number, email, invoice details (Tax Registration Number, competent Tax Office) and credit card details (number, date of expiry, name of card holder and three-digit security number).
The abovementioned information is indispensable in order to conclude the order, given that it is necessary for the issuance of invoice, communication with the client and delivery of order.
The Company may use the information on the order so as to better understand the purchasing interests of customers and to propose new offers, unless the visitor/user requests not to receive such offers. The information concerning the purchasing interests of the visitor/user shall never be communicated to any third party.
The credit or debit card details are not recorded and cannot be used for any other purpose other than by for the payment of order and only for each particular transaction.

b. Data collected within registration for Newsletters

The visitor/user may register himself on the mailing list of the Newsletter by only declaring his full name and email.
The Company may keep a record of the email addresses of the recipients in order to send other messages of informational or financial nature other than Newsletters, unless the recipient requests not to receive such communication.
Said data is not disclosed to any third party.
The Company reserves the right to delete any recipient from the mailing list without justification.

c. IP address

The IP address through which the computer or any other device has Internet access and then to the website is used for statistical purposes and improvement of navigation.

3. Links to other websites

The Company may include links to other websites controlled by any third party and not by the Company. Under no circumstances the Company is liable for the Privacy Policy of said thirty parties.

4. Visitor/user rights

The visitor/user is entitled to verify the existence of his file and access it, request its rectification, change or delete at any time by addressing himself to the Company’s Controller of Personal Data by phone call at +30 210 3602211 (hours 11:00- 16:00), email at eartigaud@detoutefaconathens.com or post office at «De Toute Facon Boutique De Mode, 48, Skoufa street Athens 10672 Greece». By using the same means, the visitor/user is also entitled to object to processing of his personal data.
The visitor/user not willing to receive newsletters and advertisements is entitled to address himself at any time to the Company’s Controller of Personal Data by phone call at +30 210 3602211 (hours 11:00- 16:00), email at eartigaud@detoutefaconathens.com or post office at «De Toute Facon Boutique De Mode, 48, Skoufa street Athens 10672 Greece» or by using the link at the bottom of the emails he received.
The visitor/user that is underage and has access to web services upon the consent of parents/ guardians is not required to submit his personal data.

5. Use of data by the Company

The Company considers all personal information to be confidential and shall not disclose such information to any third party for any reason, except due to relevant legal provisions and solely to the competent authorities.
The Company undertakes the obligation to ensure the access, rectification, change, delete and objections to processing rights of the visitor/user by phone call at +30 210 3602211 (hours 11:00- 16:00), email at eartigaud@detoutefaconathens.com or post office at «De Toute Facon Boutique De Mode, 48, Skoufa street Athens 10672 Greece».
The Company maintains record of personal data communicated by the visitor/user and may process it exclusively for communication, financial, tax, statistic purposes as well as for amelioration of provided services.
The Company is committed to limit itself to the lawful processing of personal data that is absolutely necessary.
The Company is committed to maintaining the confidentiality and privacy of the data, the processing of which is conducted exclusively and solely following the orders of the Company by persons who meet the prerequisites to ensure legal conditions and who are under the control of the Company.
The Company is committed to take all necessary measures in order to ensure data security and protection against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access and any other unlawful processing.
The Company may use the information collected by automated means to transmit personalized content, to conduct market research, data analysis and for system management purposes. Thus, the Company may determine whether the visitor/user is a new one, if he complies with his legal obligations, including compliance with the Terms of Use. The Company may also use the information in other ways prior to special notice at the time of collection.

6. Advertisements

The Company may assign its advertisements to any third party that may collect IP addresses and other information indicatively by using cookies. As per this information, they show advertisements for products and services matching your interests, either on the Company’s website or on others. Also, thanks to this practice, the Company facilitates the evaluation of the effectiveness of its advertising.

7. Cookie Policy

a. What are cookies?

Cookies are small text files with information on the navigation of the visitor/user. Cookies are stored on the computer or any device used by the visitor/user.

b. Why do we use cookies?

The website uses cookies in order to identify the visitor/user, thus providing him with tailored services.
Cookies are necessary in facilitating and ameliorating the access on the website, in adjusting the website content, be it advertising or other, according to the visitor’s/user’s specific needs (language, country etc) and interests, in ameliorating speed of searches etc. Under no circumstances cookies may harm the computer or other devise used.
Moreover, cookies may be used in order to conduct anonymous statistics and understand how the website is used by its visitors/users and thus ameliorate its content and structure.
The Company is not able to use information collected from cookies in order identify the personal identity of the visitor/user. The cookies used by the Company do not save sensitive identification information such as password, credit or debit card details etc.
Also, the Company does not sell or trade in any way the data it collects with cookies.

c. Third- party cookies

The Company also uses third-party cookies, indicatively from online advertising companies in order to better understand the consumer behavior of our visitors/users.

d. Absolutely necessary cookies

The visitor/user may modify his browser settings in order to prevent the acceptance some or even all cookies. However, it should be noted that some features are only available through the use of cookies and that in case of preventing the acceptance of such cookies, these features may not be available.
The absolutely necessary cookies are essential for the proper and effective operation of the website and allow access to safe areas or use of shopping cart, without obviously recognizing the personal identity of the visitor/user.

e. What kind of data do we collect from cookies?

All data collected from cookies is processed and stored as anonymous statistical data and does not have any direct connection to the visitor’s/user’s identity.

f. Providing consent to accepting cookies

Upon the entrance of a visitor/user in the website, a message is visible regarding the use of cookies, which refers to this policy. If the visitor/user wants to browse the site and have properly configured his browser, he provides the explicit and specific consent to the use of cookies as per the present policy. Otherwise, the visitor/user should abstain from browsing the site and/ or disable the use of cookies from the browser settings.

g. How do you block cookies?

If you wish to enable or disable the use of cookies, please visit the relevant website of your browser in order to find out the necessary actions.